Frequently Asked Questions
ORDERING
BOOK SOX®
SCENTED SOLIDS
TISSUE BOX SOX
How long does it take to receive my order?
Orders are processed within 24 to 48 hours. Delivery takes approximately 2 to 5 business days.
Can I call in or fax my credit card order?
Yes, simply complete the order form and fax it to 1-201-265-9350 or call us at 1-800-930-2241.
Can I place an order without using a credit card?
Yes, print the order form from our website and mail it with a check or money order made payable to:
The Turtle Company Inc.
64 East Midland Avenue
Paramus, NJ 07652
Can I exchange or return my purchase?
Yes, you can return or exchange your on-line purchase within 30 days of delivery. Please call for return information.
Do you have any Fundraising programs available?
Yes, The Turtle Company Inc. has a Fundraising program available. Please click here to view our fundraiser page. If you would like to contact us via email, please click here or call 1-800-930-2241 to speak to one of our associates.
What size books do Book Sox® fit?
The Standard size Book Sox® fits books up to 10"x8". The Jumbo size fits books larger than 10"x8".
Can Book Sox® be sold as a Fundraising item?
Yes, The Turtle Company Inc. has an easy and fun Fundraising program available. Please click here to contact us via email or call 1-800-930-2241 to speak to one of our associates to request a Free Fundraising Kit.
How do I care for my Book Sox®?
Machine wash cool with like colors. Tumble dry. Do not bleach.
Can I design my own Book Sox®?
The Turtle Company Inc. offers custom logo Book Sox® for businesses and organizations. There is a 25,000 piece minimum order requirement and a one-time setup charge for plates. For more information, please call 1-800-930-2241.
How do Scented Solids Work?
They work with scratch and sniff technology, when you break the microcapsules a scent is emitted. Simply scratch and sniff!
Are Scented Solids Safe
Scented Solids are completely safe and non-toxic.
What sizes do Tissue Box Sox fit?
Tissue Box Sox are available in three sizes. Cube, Standard and Family pop up tissue boxes.
How do I care for my Tissue Box Sox?
Simply machine wash cool with like colors. Tumble dry. Do not bleach.
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